These are the Terms and Conditions that regulate the contractual relationship of acquisition of products that The Xufa Lab, SL offers in its online store.
The Terms and Conditions of sale described below exclusively govern the contractual relations between all users of the tiggy web pages (hereinafter referred to as “Client”) and the seller, which is the company The Xufa Lab (hereinafter referred to as “TX Lab” or also as “We”) and the owner of the online store: www.tiggy.es with registered office at Plaza Baillargues 22, 46111 Rocafort, Spain, with Tax Identification Number number B98943129 registered in the RM of Valencia.
1.1. The purpose of these Terms and Conditions of purchase is the provision by TX Lab of the products offered in its Online Store, in exchange for an economic benefit.
2. ENTRY INTO FORCE
2.1. These Terms and Conditions, together with your order confirmation, constitute the contract between TX Lab and the Customer for the supply of products. No other Terms and Conditions will apply.
2.2. It is understood that the Client agrees with the general conditions provided in this text from the moment he accepts that he has read and agrees with these Terms and Conditions.
3. MAKE AN ORDER
3.1. In order to place an order, the Customer must be at least 18 years old.
3.2. The Customer must complete the entire purchase process and make the payment with any of the systems that the page facilitates.
3.3. When the Customer places his order, we will send you an order number.
3.4. When placing your order, the Customer is making us an offer to purchase the products you have selected in accordance with these Terms and Conditions. The Xufa Lab, SL may, accept or not accept your offer.
3.5. If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send your order confirmation by email, provided that the Customer has provided us with his email address on his personal data form. If we can not accept your order, we get in touch with the Client to inform you through any of the means that the client has given us as a means of contact in your order.
3.6. Although we will make every effort to supply the products listed in your order confirmation, there may be times when it is impossible for us to supply such products due, for example, to the fact that these products are not in stock. In these cases we will contact the Client to inform him and maybe we will suggest alternative products that he may wish to buy. If you do not accept our suggestions, we will cancel your order in relation to the products that we can not supply and we will refund any amount of money that we would be satisfied for such products. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products. Very occasionally, the prices of the products shown in our Online Stores can be specified in the wrong way and show a lower price than the corresponding one due to an error. When this happens and, if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the Customer may cancel your order and we will reimburse you for any amount that you have already paid.
3.7. For orders placed between 00.00 and 11.59 (noon), the period of revocation or modification of said order will end at 12:00 noon on the same day. In the event that the order has been formalized after 3:00 p.m., the period of revocation or modification of said order will end at 12:00 noon on the following day. In this way, at that point the purchase will be closed. Orders placed between 12.01 and 14.59 hours can not be revoked or modified in any case. During the pre-established periods to revoke or modify the order, the Customer may do so at no additional cost. All hours correspond to the time zone of Madrid / GMT + 1.
4. SUPPLY OF YOUR PRODUCTS
4.1. We will supply the products indicated in the confirmation of your order, in accordance with these Terms and Conditions.
5. INFORMATION ABOUT THE PRODUCTS
5.1. We pay great attention to the information related to the essential characteristics of the products through technical descriptions from collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.
6.1. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case, the price and conditions that were there when the order was placed will always apply to the Customer.
6.2. We reserve the right to charge the order from the moment of receipt.
6.3. The sale prices indicated in our Online Store are shown as follows: If the customer lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment was made to areas exempt from VAT. The customer only has to indicate it in the field “Additional information” to adjust his order.
6.4. Shipping service costs are not indicated in the price of the products. The shipping service costs are borne by the Customer and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.
6.5. We reserve the right to modify our prices at any time. However, we are committed to apply the effective rates indicated in the portal at the time of placing the order by the Client.
7.1. It should be noted that orders will be shipped within the available stock limits. If one of the ordered items is not in stock, we are committed to contact the Customer as soon as possible (from the date you placed the order) to communicate the deadline in which we can send your product (s) . In case you were not interested in waiting, you can request the refund of the amounts you have paid for said item.
7.2. If any of the products of your order, once invoiced, is not available, we are committed to send the Customer the available products and to give you the shipping service costs of the rest of your purchase. If possible, we will propose an article of quality and equivalent price to replace the product that is not available. In case you do not accept the proposed substitute product, we will proceed to the refund of the unavailable product.
8. PAYMENT OF PRODUCTS
8.1. TX Lab has partnered with Striper to ensure maximum payment security.
8.2. If our security department suspects any anomaly or fraud, TX Lab reserves the right to cancel the transaction for security reasons.
8.3. TX Lab makes available to the Client 2 payment methods:
• Payment by credit / debit card: If you choose to pay by credit card, the Customer’s order can not be taken into account and will not be processed until the payment has been authorized by your bank or cashier. Online payment by credit card is made through the security system “Secure Socket Layer”, which encrypts your bank details when they are transmitted over the internet. For security reasons, TX Lab verifies all orders paid by bank card. We accept American Express, Maestro and any Visa and MasterCard cards registered in the Stripe secure payment system.
8.4. In case the purchase has been made by a final consumer or a company the corresponding invoice will be extended. Both will include the breakdown corresponding to the Value Added Tax if applicable and the shipping costs.
9. DELIVERY OF PRODUCTS
9.1. We will send the Customer your products to the delivery address that appears on your personal data form.
9.2. On the website, specifically in the shopping cart, the amount to which the shipping costs amount before the purchase is indicated.
9.3. If the item indicates “in stock” when placing the order, the time between placing the order and the date of delivery will be 2/3 working days from our validation of the payment received. If the item was not in stock at the time of placing the order, we will contact the Customer to inform him properly.
9.4. We will deliver the product once it has been verified that the effective execution of the payment has been executed correctly.
9.5. We understand the hours and days as hours and working days, excluding Saturdays and Sundays and holidays. If for any reason attributable to TX Lab this period is exceeded, we will inform the Customer of the incident and propose alternative solutions.
9.6. The Client agrees that he or another designated person be at the address indicated to receive the package. In case of not being the first time, the carrier will insist several times. If the order could not yet be delivered, it will be returned to us, with the consequent return to the Customer of the payment made less the shipping or return of the goods that will be borne by the Customer.
10. PRODUCT WARRANTY
10.1. All products offered by TX Lab are guaranteed. We promise to replace with a new one or make the corresponding payment if any of your products suffer from a manufacturing defect within 7 days of delivery. In this case all costs of return of the product and shipping of the new product or the same repaired, are paid by TX Lab.
10.2. The consumer must inform us of the lack of conformity of the product within 7 days after he became aware of it through an email that he wants to return a product. In this way, we will organize the return in the most suitable way.
11. THE RIGHT TO RETURN AND CHANGE THE PRODUCTS
11.1. TX Lab offers a flexible return policy. Therefore, even though the products purchased by the Customer are received by him in perfect conditions, if the Customer is not satisfied with any of them, he can exchange them or return them. In the event that they are returned, the Customer will receive a refund of the price of the products within a period of the following 14 business days from the receipt of the returned products by TX Lab. In the case that you wish to change them, you must pay the difference If the price of the returned product is lower than the new one. If, on the other hand, the returned product is of an amount higher than the new one, TX Lab will refund the difference within a period of the following 14 days. In any case, the Customer will be responsible for the return shipping costs. In addition, for the return to be accepted by TX Lab:
• The products must be returned within a period of 14 working days from the date of receipt of the order by the Customer
• The products must be returned in their box / packaging original. In the event that the product is wrapped in transparent paper, such paper may not have been opened
• Products may not have been used.
NOTE: Please do not put zeal or stickers directly on the box / packaging and wrap the item First. These will not be accepted.
11.2. On the other hand, if the products received by the customer are damaged or defective upon arrival, TX Lab will be responsible for the return of the order. Thus, the Customer may choose between a full refund of your order (to be made within 14 business days from the date of receipt of the order by TX Lab), receive the same product again (in a timely manner). 24/72 hours) or make a change with another product. In this last case, the Client must pay the difference if the price of the returned product is lower than the new one. If, on the other hand, the returned product is of an amount higher than the new one, TX Lab will refund the difference within a period of the following 14 days. In any case, whether the Client decides to receive the same product again or wants to make a change for another, it will be TX Lab who will also be responsible for the delivery costs of this new delivery.
12. POST-SALES SERVICE
If you want to contact our Customer Service:
• You can send us a message through the Contact Form, web www.tiggy.es
13. OBLIGATIONS OF THE XUFA LAB AND THE CLIENT
13.1. TX Lab undertakes to make available to the Client all the necessary information regarding the products it offers as well as the orders. TX Lab is not liable for the non-execution of these conditions in case of force majeure or an unforeseeable event, either by the Client or by a person outside the contract.
13.2. The Client undertakes to fill out the order forms and their fields according to the indicated instructions. TX Lab will protect the data in accordance with the law. The Client also agrees to pay the price of the product, with the corresponding taxes and shipping costs.
13.3. We remind you that it is advisable to keep a copy of the data contained in the products purchased. TX Lab is not responsible for any loss of data, files or, in general, any damage resulting from a failure of the Client to backup the data contained in the products purchased.
13.4. TX Lab is not responsible for the consequences that may result from improper use of the products sold in its Online Store.
All the opinions written by the Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morality (abusive advertising, defamation, insults, comments out of context …), TX Lab reserves the right to reject or modify such opinions.
15. PROTECTION OF PERSONAL DATA
15.1. The personal data that the Client must provide us are essential for the sending of orders and drafting of invoices. The absence of these data will lead to the automatic cancellation of orders. By registering on the page, the Customer agrees to provide us with valid personal data, data that allow the provision of the service by TX Lab and the correct identification of the registered Customer, as well as the sending of information and advertising of the different products and offers. that TX Lab can have in its web pages.
16. INTELLECTUAL PROPERTY
16.1. All the content of the Online Shop of TX Lab and its Blog (illustrations, texts, denominations, marks, images, videos) is the property of TX Lab. Any partial or total reproduction of the content through any procedure and on any medium is subject to an authorization. prior and express of TX Lab.
17. APPLICABLE LAW AND JURISDICTION
17.1. This contract will be interpreted and will be governed in accordance with current Spanish and European legislation.
17.2. These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.
18. REFERENCE TO PROMOTIONS AND COUPONS
18.1. All promotions and coupons have a one-month expiration if the promotion does not specify it in a different way.
18.2. Promotions that are discount coupons, will always be applied only and exclusively on the value of the product.
18.3. Promotions that are discount coupons, will always have a minimum amount to consume.
18.4. TX Lab reserves the right to cancel a promotion to that person who makes an incorrect use of it, or who, under different identities, acquires numerous units of the promotion.
19. MODIFICATION OF GENERAL CONDITIONS
TX LAB reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Clients will always have these General Conditions in place. a visible site, freely accessible for any queries you want to make. Clients should carefully read these General Conditions of Use each time they access the website. In any case, the acceptance of the General Conditions of Use will be a previous and indispensable step to the hiring of any service available through the website. You can send us a message through the Contact Form. www.tiggy.es